Payment & Billing details

Please note your services will be billed seperately and therefore you will need to complete 2 Direct Debit mandates

To get your payments set up, we’ll need some details about your bank and a few personal preferences.

Direct Debit details

Instruction to your bank or building society to pay by Direct Debit

These direct debit details will be used for your selected products.

* Required Fields

Direct Debit Details

Account holder name

Account number

Sort code

Please make sure that the bank details you have entered and the address generated below are correct.

Your bank/building society

Sorry we can't find your bank details. Please double check the details you've given us above.

Sorry we can't find your bank address details. Can you please click on 'Find my bank' button to get the bank address details.

Your Service User Number is <SUNID>

Direct Debit Details

Account holder name

Account number

Sort code

Please make sure that the bank details you have entered and the address generated below are correct.

Your bank/building society

Sorry we can't find your bank details. Please double check the details you've given us above.

Sorry we can't find your bank address details. Can you please click on 'Find my bank' button to get the bank address details.

Your Service User Number is <SUNID>

Please pay Virgin Media Payments Limited Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Virgin Media Payments Limited and, if so, details will be passed electronically to my bank/building society.

Note: Banks and building societies may not accept Direct Debit Instructions for some types of account.

Your payments are protected by the Direct Debit Guarantee. You can read more about this guarantee by visiting the official Direct Debit website.

If there are any changes to the amount, date or frequency of your Direct Debit, Virgin Media Payments Limited will notify you 5 working days in advance of your account being debited or as otherwise agreed.

We’ll set up the Direct Debit with the information you gave us. Note that payments made with this instruction will appear on your bank statement with the description Virgin Media Pymts.

If you have any queries about the Direct Debit or anything else please feel free to contact us using the following information;

By post: Virgin Media Business, Business Payment Centre, Dalesdale Road, Colwick, Nottingham, NG2 3GG

By phone: 0115 3678 678

By email: smbsales@virginmedia.co.uk

A Direct Debit confirmation notification will be sent to you within 3 working days of your account being created.

If more than one person is required to authorise debits from the account, you can still place this order online. However, you will also need to complete a paper mandate signed by all signatories and send it to us by post.

If you prefer to complete a paper Direct Debit mandate and return it by post, please download the form below and return it to: Virgin Media Business, Business Payment Centre, Dalesdale Road, Colwick, Nottingham, NG2 3GG

Please note that it will take longer to process a paper Direct Debit mandate than an online one, which we can deal with as soon as you place your order.

Download Direct Debit Mandate [PDF, 39KB]

A Direct Debit confirmation notification will be sent to you within 3 working days of your account being created.

Billing method

Provide a billing address

We will use these organisation details to run a Credit Check.

Address line one*

Address line two

Address line three

City/Town*

Postcode*

Address line one*

Address line two

Address line three

City/Town*

Postcode*

Are you sure?

You've used this address in other places. Any changes made here will also update Organisation address and Billing address.

Provide a billing contact

We will use these organisation details to run a Credit Check.

Add a new contact

First Name *

Last name *

Mobile number *

Email address *

Role *

Edit contact

First Name *

Last name *

Mobile number *

Email address *

Role *

Are you sure?

You've used this contact in other places. Any changes made here will also update Installation contact and Billing contact.

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